Refund & Cancelation Policy
How do I cancel an order on Primeclues ?
If unfortunately, you have to cancel an order, please do so within 24 hours of placing the order. Simply email us at [email protected] with your order number mentioned in the subject line.
Refusal to accept the product at the time of delivery will not be entertained and no refunds shall be made in such cases.
Products are eligible for return if they are received in a damaged or defective condition or the product is not the same as ordered. The same needs to be conveyed to our team within 7 working days of receiving the package. We ensure that a brand new replacement is shipped to you at no additional cost. Please make sure that the original product tag and packing is intact when reverse pick up is made.
Return is not applicable for bulk or corporate orders.
Certain products where personal hygiene is a part of the product use case are not applicable for return.
Our team takes the utmost care with respect to the quality of each product and tries to ensure that the item reaches you safely. However, we understand that sometimes fragile items are damaged during transit. In such cases, reach out to us within 7 working days from the date of delivery.
In case of any queries regarding the product you wish to order, feel free to reach to us and we would be happy to share real-time product photos and videos via WhatsApp/email/other channels. Our WhatsApp number is +91-9555820818
The refund policy is applicable in case the replacement of a damaged product is not available. In case of online paid orders, the refund will be made back to the same bank account used to pay for the order. In case of COD orders, customers’ bank account details would be required and the refund would be credited within 7-10 working days from the date of cancellation of the order.